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Terms & Conditions

T: 01832 579775  Bookings

Terms & Conditions

Our terms & conditions.

When booking a table of 6 or more, or when booking for special events or themed days, a non-refundable booking fee of £10/person is required to secure space, at time of booking. If you give us notice that you would like to transfer your booking up to 48 hours in advance of the existing booking, this can be accommodated.

Once full payment has been received, the booking is confirmed and no refunds will be allowed; if any reduction in numbers take place, refunds will not be made nor will the money be offset against other service or additional guests. Guests are not permitted to bring their own drinks or food to consume on the premises.

  1. All chimneys which could be used for open fires, or those being used for a wood burning or multi-fuel stove or any other type of burner or stove, including the flue along its entire length and any spark arrestor must be kept in a good state of repair and must be cleaned at least once a year, between 1st May and 1st September, by a competent sweep with Public Liability insurance in force with a minimum Limit of Indemnity of £2.5 million. YOU must retain the invoice in respect of the work undertaken for review by US on request;
     
  2. If YOU have a wood burning or multi-fuel stove:
    1. only fuels recommended in the stove manufacturer's instructions are to be used;
    2. before retiring at night, or leaving YOUR PREMISES unattended for periods of longer than two hours, the doors of the stove must be closed and all air vents on the stove must be set to the minimum (slow burn) position; 
       
  3. Naked flames or tools producing naked flames must not be used in the attic or loft space of YOUR PREMISES, or within one metre of the inside or outside of the thatch;
     
  4. At least two fire extinguishers must be installed in readily accessible positions in YOUR PREMISES. All fire extinguishers installed must meet all relevant British Standards;
     
  5. A smoke detector must be fitted and maintained on each floor of YOUR PREMISES and in the attic or loft space;
     
  6. The thatch must be inspected at least once every five years and must have been inspected within the last five years. The inspection must be carried out by a competent thatcher and any essential remedial work completed without delay after the inspection. YOU must retain the inspection report, and the invoices in respect of any remedial work, for review by US on request;
     
  7. The electrical system in the PREMISES must be inspected at least once every five years and must have been inspected within the last five years. The inspection must be carried out by a qualified electrician in accordance with all relevant British Standards and any remedial work necessary to ensure that the system complies with the relevant British Standards must be completed in full without delay after the inspection. YOU must retain the Electrical Inspection Certificate, and the invoices in respect of any remedial work, for review by US on request;
     
  8. Any bonfire, firework display or incinerator YOU have, or that YOU permit on YOUR land, must be situated at a distance of at least 100 metres from YOUR PREMISES;
     
  9. YOU must notify US within seven days if YOU install or re-commission a wood burning or multi-fuel stove in YOUR PREMISES. On receipt of notification WE reserve the right to charge an additional premium and amend the policy terms.